Widerrufsrecht

Return & Refund Policy

We want you to be happy with your purchase. If you are not fully satisfied with your order, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must be unused, in its original packaging, and include all original parts, accessories, manuals, safety labels, and any included materials.

Items that have been used, assembled, crashed, damaged, modified, or returned with missing parts may not be eligible for a full refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, missing parts, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos or videos of the issue

  • A short description of the problem

Depending on the situation, we may offer replacement parts, a replacement item, store credit, or a refund.

Missing Parts

For building kits, RC cars, and STEM toys, missing parts are usually handled by sending replacement parts instead of returning the entire item. Please contact us with your order number, photos, and the part number or description if available.

Change-of-Mind Returns

If you want to return an item because you changed your mind, ordered the wrong item, or no longer want the product, the item must be unused and in its original condition.

For change-of-mind returns, the customer is responsible for return shipping costs unless required otherwise by applicable law.

Original shipping fees are non-refundable unless the return is due to our error, a damaged item, a defective item, or an incorrect item.

Custom or Personalized Items

Custom or personalized products cannot be returned or canceled after production has started, unless they arrive damaged, defective, or incorrect.

Final Sale Items

Clearance items, replacement parts, digital products, and items marked as “Final Sale” are not eligible for return or exchange, unless they arrive damaged, defective, or incorrect.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for your bank or payment provider to process the refund.

Exchanges

We may offer exchanges for damaged, defective, incorrect, or missing-part items. For preference-based exchanges, the item must be unused and returned in its original packaging.

How to Request a Return

Please contact us before sending any return. Returns sent without prior approval may not be accepted.

Contact us at:
[email protected]

Please include your order number and the reason for your return request.

Return Shipping

Customers are responsible for return shipping costs for change-of-mind returns.

If the return is due to a damaged, defective, missing-part, or incorrect item, we will help resolve the issue through replacement parts, a replacement item, or another appropriate solution.

Regional Consumer Rights

Your statutory consumer rights are not affected by this policy.

Customers in certain regions may have additional legal rights, including but not limited to:

  • UK and EU customers may have a 14-day cancellation or withdrawal right for most online purchases.

  • Brazil customers may have a 7-day right of regret for eligible distance purchases.

  • Other countries or regions may provide additional consumer protection rights under local law.

If local consumer law provides stronger rights than this policy, we will follow the applicable law.