Versand
Shipping Policy
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders.
Order Processing Time
Orders are usually processed within 1–3 business days after payment is confirmed.
During peak seasons, holidays, product launches, or promotional periods, processing may take longer. If there is a significant delay, we will contact you by email.
Estimated Delivery Time
Estimated delivery times vary by destination:
United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
European Union: 8–18 business days
Other available destinations: Delivery time may vary depending on location and shipping service.
Delivery times are estimates only and are not guaranteed. Customs clearance, local carrier delays, weather, holidays, incorrect shipping information, or other factors outside our control may affect delivery.
Shipping Rates
Shipping rates are calculated and displayed at checkout based on your shipping destination and order value.
We may offer free shipping for orders that meet the minimum order value shown at checkout.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information, if tracking is available.
Please allow 2–5 business days for tracking information to update after your order has been shipped.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
We are not responsible for delivery failure, delays, returned packages, or lost packages caused by incorrect or incomplete address information provided by the customer.
If you notice an address mistake after placing your order, please contact us as soon as possible. We can only update the address before the order has been shipped.
International Shipping, Duties, and Taxes
International orders may be subject to import duties, taxes, customs fees, or brokerage fees charged by your local customs authority or carrier.
Unless stated otherwise at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.
Customs policies vary by country. Customers are responsible for making sure the product can be lawfully imported into their country.
Customs and Delivery Delays
We are not responsible for delays caused by customs inspection, customs clearance, local postal services, or other government procedures.
If your package is delayed, we recommend checking the tracking information first and contacting your local carrier or customs office if required.
Lost Packages
If your tracking information shows that the package is still in transit, please allow additional time for delivery.
If your package appears to be lost, please contact us with your order number and tracking number. We will help investigate the issue with the carrier or logistics provider.
If the package is confirmed lost due to a shipping issue, we may offer a replacement, store credit, or refund depending on the situation.
Delivered but Not Received
If tracking shows that your order was delivered but you did not receive it, please first check:
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Your mailbox, porch, front desk, reception area, or parcel locker
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Nearby family members, roommates, neighbors, or building staff
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Your local carrier or post office
We are not responsible for packages marked as delivered by the carrier, but we will do our best to help you investigate the issue.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please include:
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Your order number
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Clear photos or videos of the damaged item
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Photos of the outer packaging
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A short description of the issue
We may offer replacement parts, a replacement item, store credit, or a refund depending on the situation.
Missing Parts
For building kits, RC cars, and STEM toys, missing parts are usually handled by sending replacement parts instead of returning the entire item.
Please contact us with your order number, photos, and the part number or description if available.
Multiple Shipments
If your order contains multiple items, they may be shipped separately depending on product availability, package size, or logistics requirements.
You may receive more than one tracking number for the same order.
Shipping Restrictions
Some products may not be available for shipping to certain countries or regions due to local laws, customs rules, carrier restrictions, battery restrictions, or product limitations.
If we are unable to ship an item to your location, we will contact you to arrange a replacement, cancellation, or refund.
Battery Products
Some RC cars or electronic toys may include rechargeable batteries or electronic components. Shipping options may vary depending on destination and carrier restrictions.
Products containing batteries may require additional handling time or may not be available in certain regions.
Refused or Unclaimed Packages
If a package is refused, unclaimed, or returned due to unpaid duties, taxes, customs fees, incorrect address, or failure to collect the package, the customer may be responsible for any return shipping costs, reshipping fees, or related charges.
Refunds for refused or unclaimed packages may be issued only after the package is returned and inspected, and any applicable shipping or handling costs may be deducted.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Please include your order number so we can help you faster.